Overview

Sales is often mistakenly regarded as the task of completing a transaction. However, we all know that it is much more than just that. A good salesperson is one who addresses his clients’ needs and not just sells what he has to offer. To bring about this shift in attitude, every organization needs to train its employees in various aspects such as analyzing client needs, as well as improving one’s presentation and negotiation skills. At Trebound, we understand what goes into creating an effective sales team and we help you do just that!

Training Objectives

At Trebound, we are invested in making your team the best there is in the industry. Our tailor-made solutions aim to:

1. Improve sales orientations and experiences
2. Enhance sales turnovers
3. Boost salespersons morale and confidence
4. Target client needs
5. Build lasting relationships with clients
6. Reduce Sales Costs

Effective sales is all about soft skills. It involves a whole host of competencies that need to be honed for effective communication, negotiation, and account management. Our training sessions are designed to help sales teams improvise competencies such as:

1. Communication Skills
2. Listening Skills
3. Account Management
4. Presentation Skills
5. Customer Relations
6. Goal Setting

Training Techniques

1. Presentations
2. Role Plays
3. Games and Group Activities
4. Case Studies
5. Audio Tapes

Training Modules

Trebound’s training session on effective sales constitutes the following:

Spoken Communication

The first and most important chapter in effective sales is communication. To help salespersons improve their techniques, we offer comprehensive sessions in:

1. Improving effectiveness of communication
2. Structure of communication
3. Questioning Techniques (open-ended, close-ended, multiple, leading)

Listening Skills

In a competitive business environment of little product differentiation, good listening skills can make all the difference when it comes to ensuring superior customer experiences. Through our training, we offer comprehensive sessions in various aspects such as passive, active, and reflective listening skills.

Telephone Etiquette

Telephone interactions are something no salesperson can escape from. Which is why, we at Trebound, want to ensure that you are equipped with the best knowledge and practices for effective performance. We offer comprehensive training in:

1. 5 phases of a call – Opening, Identification, Collection/verification, Offering Solutions, Closing
2. Using PICTURE (Pitch, Inflection, Courtesy, Tone, Understanding, Rate of Speech, Enunciation)
3. Non-verbal behavior (tone and language over telephone)
4. Conducting the Sales Call (Introduction, Information Presentation, Selling Techniques, Handling objections, Time Management Techniques, Scheduling follow-up calls)

Dealing with different kinds of customers

Customer management is one of the most difficult tasks considering the fact that salespersons have to deal with clients of varying natures. Our training module helps your team deal with them basis their needs and experiences.

Sales forms the backbone of every organization and at Trebound, we want to ensure that we have left no stone unturned in making your team a success story. Our sessions can be customised to suit your needs and requirements, ensuring effective performance and better growth.